FAQs
Delivery Option
We offer FREE Standard Delivery (2-5 working days, excluding weekends & PH) with a minimum purchase of $69. For orders below $69, there will be a delivery fee of $7.95.
How do I track my order?
We will send emails to update you on the progress of your order. You can also drop us a message at +65 8780 1197 and we will be happy to provide the latest tracking information on your order.
Can I request for a specific delivery time and date?
While we are unable to guarantee a delivery date, you can specify your preference in the message box during checkout. We will contact you and try to make the best arrangements before sending your order.
What if I'm not at home when you try to deliver?
Not to worry! If no one is available at the delivery time frame to receive the items, the driver will leave your order outside your unit or a spot where we can securely leave the items. Do note that we will not be liable for any lost items.
For private housing units/ condominiums with restricted access, kindly ensure that our driver is able to have access to your unit. In the event of a failed delivery, there will be a re-delivery fee of $7.95.
What happens if I keyed in the wrong delivery address?
All orders are delivered via a 3rd party logistics provider and the system is automated. In the event where there needs to be any changes to the order, kindly note that we are unable to intercept the delivery process once courier has collected the order. As such, we strongly advise all customers to ensure that their delivery address is accurate as any wrong information will be processed as it is by the system.
If you have spotted any error, do update us as soon as possible via WhatsApp at 8780 1197 with the order number before the order has been collected. We will not be liable for any wrong delivery due to wrong input of address. In the event of a failed delivery, customers will have to make their own arrangements to retrieve the order from the wrong address.
Do you ship internationally?
Yes! We ship to selected countries. Please enquire for more details.
Are there any restricted areas for delivery?
Due to certain restrictions and limitations, we regret that we are unable to deliver to the following areas:
- PO Boxes
- Army Camps
- Airbase sites
- Shipyards
- Jurong Island
- Tuas Link
- Changi Cargo
- Off-shore Islands such as Pulau Ubin
- Turf Club Avenue
- Resorts World at Sentosa
- Singapore Prison Quarters