We offer the following options for you to choose the one that best suits your needs!
- FREE Standard Delivery (1 – 3 days) with a minimum purchase of $59.
- $10 delivery fees for orders below $59.
-
Self-collection available for all orders (no minimum purchase), by appointment only.
No, we only deliver within Singapore.
We will send you emails to update you on the progress of your order. You can also contact us and we will be happy to provide tracking information.
Due to certain restrictions and limitations, we regret that we are unable to deliver to the following areas:
-PO Boxes
-Jurong Island
-Tuas Link
-Changi Cargo
-Army Camps
- Off-shore Islands such as
- Pulau Ubin
- Turf Club Avenue
- Resorts World at Sentosa
- Singapore Prison Quarters
- Airbase sites
- Shipyards
While we are unable to guarantee a delivery date, you can specify your preference in the message box during checkout. We contact you and try to make arrangements before sending your order.
Not to worry! Our delivery representative will reach out to you to check your availability prior to the delivery.
However, if no one is available at the arranged delivery time frame to receive the items the driver will leave a “Failed Delivery” note at your door and you can follow the instructions to arrange re-delivery of the products. There will be a charge of $10 for re-delivery.
Alternatively, you can request for us to leave your order outside your unit or specify a spot where we can securely leave the items and our driver will send you a photo once it has been delivered. Do note that we will not be liable for any lost items if you opt for this option.
No, we only deliver from Monday to Friday.
No, creating an account is not complusory. You can make purchase and check out as a guest.
However, setting up an account allows you to gain access to your order history and faster checkout without the need to enter delivery details again.
Your order is confirmed once payment has been processed and you will receive a confirmation email thereafter.
Should any of our goods be unavailable after order confirmation and payment, we will contact you immediately. We offer 3 solutions:
- Get a refund on the unavailable product.
- Wait for the product and we will advise you on the expeected waiting time.
- Select an alternative product. If an alternative product is selected and there is a price difference to the original product, you will need to pay the increment, or if it is lower, we will refund you the difference.
Unfortunately, we are unable to amend or cancel orders once it has been confirmed. This will allow us to minimize errors and deliver your orders promptly. We encourage all customers to review the items in your cart before completing your order.
If there is any change in delivery address or contact details, kindly inform us 24 hours before the scheduled delivery.
Yes, you can add-on items to your order as long as delivery has not been confirmed.
Simply purchase your items and select the “self-collection” option so that you will not be charged for delivery. Then, specify your previous order number in the message box during checkout and we will contact you for further confirmation.
Don't worry, we are here to help! If you are unable to place your order or have trouble using our website, simply email us or drop us a message via Whatsapp/ SMS us at 8780 1197 and we will gladly assist you.
We accept payment via all major credit and debit cards, bank transfer and PayNow.
Kindly try again and ensure that all information input is accurate. If the problem persists, you may contact your issuing bank or try an alternative payment mode. If you require further assistance, please contact us at 8780 1197.
Using your promotional code is as easy as 1-2-3! To apply a promotion code, enter it in the payment page during checkout. The discount will be automatically reflected when you meet the promotional code requirements. Do note that you can only use one promo code per order.
Whilst we strive to check for quality and quantity accuracy before sending your orders out, we strongly advise you to check your order upon delivery to ensure the order is correct and the goods are not damaged.
However, if there is a problem with the items received, we will gladly offer an exchange for the following conditions:
- Item was delivered in damaged condition
- Manufacturers' defect
- Incorrect item
- Expired item
Kindly contact us within 7 days of the delivery and we will be in touch on the next steps to take and advise on the availability of replacement.
In the event that the item is not available for exchange, we will offer you a refund.
Please note that due to hygiene concerns or final clearance, certain items are non-exchangeable and non-refundable.
Yes, you can select an alternative product that is priced the same or higher and you will need to pay the increment. Note that there will be no refund in price difference if you decide to choose a lower priced item.
We regret that we do not accept returns for a change of mind at the moment.
