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Frequently Asked Questions

Frequently Asked Questions


What are the delivery options available?

How long will delivery take?

How do I track my order?

Can I request for a specific delivery time and date?

What if I'm not at home when you try to deliver?

Do you ship internationally?

Are there any restricted areas for delivery?


What payment methods are available?

My payment has been declined, what should I do?

How do I apply a promotion code?


Do I need to set up an account to place an order?

How long does it take to confirm my order?

What if the item I ordered is Out of Stock or unavailable?

Can I amend or cancel my order after confirmation?

What if I entered the wrong name or address in my order?

I missed out some items after checking out! Can I add-on items to the same order?

I have trouble completing my order online! What should I do?

Happy Rewards

What is Happy Rewards and how does it work?

How do I earn Happy Points?

How do I redeem my Happy Points?

Exchanges & Returns

What's your Exchange & Return Policy?

Can I choose an alternative product for my replacement?

I've changed my mind, can I return my purchase?


What are your customer service hours?

I'm still unable to find the answer to my question, what can I do?